Before you explore the world of Sri Sai Narayana Hospital Healthcare and make use of our Website, App, and Services, it's essential to understand the terms and conditions ("Terms") outlined below. Please take a moment to review these Terms and also our Privacy Policy ("Privacy Policy"). Together, these documents form a legally binding agreement ("Agreement") between you and Sri Sai Narayana Hospital Healthcare concerning your interaction with our Website, use of our Services, and privacy matters.
These Terms apply to you if you fall into either of the following categories:
This Agreement governs all the Services offered by Sri Sai Narayana Hospital, whether accessed at Sri Sai Narayana Hospital centers or through our Website or App, regardless of your location.
This Agreement outlines the terms and conditions governing your usage of our Website and App, as well as other Services. It also explains how we handle your account data when you become a registered member with us. If you have any questions about any part of this Agreement, please don't hesitate to contact us at support@SriSaiNarayanaHospital.com.
By downloading or accessing the App, visiting our Website, or using our Services in any way, you unconditionally accept and agree to abide by all the Terms and Conditions detailed in this Agreement. This Agreement supersedes all prior oral and written agreements, if any, and your use of any Service indicates your acceptance of these Terms.
We reserve the right to modify or terminate any portion of this Agreement for any reason and at any time. We recommend that you periodically review the Agreement. Your continued use of the App or Website following any modifications constitutes your agreement to abide by the updated Agreement. Any additional terms, conditions, disclaimers, privacy policies, or other policies applicable in general or to specific areas of our Website or particular Services are also considered part of the Agreement.
Please note that by availing any Service, you are bound by this Agreement. If you disagree with any part of the Agreement, please refrain from using the Website or availing our Services.
Sri Sai Narayana Hospital reserves the right to grant or deny access to the Website and Services at its discretion. This Agreement complies with Indian law, including but not limited to the Indian Contract Act, 1872, the (Indian) Information Technology Act, 2000, and the associated rules, regulations, guidelines, and clarifications, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “ITIG Rules”).
To register, use our Services, or visit and use the Website in any way, you must be 18 years of age or older. By registering, visiting, and using the Website, you represent and warrant to Sri Sai Narayana Hospital that you are 18 years of age or older, and you have the right, authority, and capacity to use the Website and the Services.
To understand how we handle your personal information and sensitive personal data or information, please refer to our Privacy Policy. Sri Sai Narayana Hospital and its Partners may collect information related to the devices you use to access the Website, your location, and anonymized usage data, all of which is utilized to improve our Services and develop new ones.
Our Privacy Policy outlines:
You are responsible for keeping your account access information and password confidential if you are a registered User. Notify Sri Sai Narayana Hospital immediately of any suspected unauthorized use of your account or password.
Please ensure your contact information, including mobile numbers and email IDs, is up to date, as all reminders and notifications will be sent to the provided contact details. Sri Sai Narayana Hospital is not liable for any loss or inconvenience due to incorrect contact details.
You acknowledge that Sri Sai Narayana Hospital and its Partners may use the collected information to address customer support-related issues from time to time.
Sri Sai Narayana Hospital may offer Services that enable you to communicate with Sri Sai Narayana Hospital, its authorized representatives, doctors, or similar stakeholders via online chat, text messages, video calls, or voice calls. Records of such interactions may be recorded and stored on Sri Sai Narayana Hospital's or its Partners' servers and are handled according to the terms of the Privacy Policy.
You may be provided with a personal health record facility to manage your health-related records and information. Specific terms regarding this facility are outlined below, without prejudice to the rest of these Terms and the Privacy Policy:
At Sri Sai Narayana Hospital, we aim to provide you with accurate and up-to-date information about the healthcare practitioners listed on our Website. This information includes details like their specialization, qualifications, fees, location, visiting hours, and other pertinent data. We make reasonable efforts to ensure this information is regularly updated. However, despite our best efforts, Sri Sai Narayana Hospital cannot be held responsible for any inaccuracies or incompleteness in the information provided.
Our Services, offered by Sri Sai Narayana Hospital, licensors, or Partners, are provided "as is" and "as available," without any warranties or conditions (express or implied), including but not limited to the implied warranties of merchantability, accuracy, fitness for a particular purpose, title, and non-infringement. We do not provide or make any representations, warranties, or guarantees, express or implied, about the Website, App, or Services.
Sri Sai Narayana Hospital and its Partners do not guarantee the accuracy or completeness of any content or information provided by Users on the Website. To the fullest extent permitted by law, Sri Sai Narayana Hospital and its Partners disclaim all liability arising from your use or reliance on the Website, App, Services, representations, and warranties made by other Users, content or information provided by Users, or any opinions or suggestions given by Sri Sai Narayana Hospital, its Partners, or any User in connection with any User or services provided by such User.
Our Website or App may contain links to third-party websites, affiliates, and business partners. Sri Sai Narayana Hospital has no control over these external websites and is not liable or responsible for their content, accuracy, validity, reliability, or quality. The inclusion of any link on the Website or App does not imply Sri Sai Narayana Hospital's endorsement of the linked site. You use these links and services at your own risk.
Sri Sai Narayana Hospital and its Partners assume no responsibility and shall not be liable for any damages to, or viruses that may infect, your equipment due to your access to, use of, or browsing the Website or App, or the downloading of any material, data, text, images, video content, or audio content from the Website or App. If you are dissatisfied with the Website or App, your sole remedy is to discontinue using it.
If Sri Sai Narayana Hospital determines, through feedback or other means, that you have provided fraudulent, inaccurate, incomplete, or false information, we reserve the right to immediately suspend your access to the Website or any of your accounts with Sri Sai Narayana Hospital. We may also make a declaration about this suspension on the website alongside your name, as determined by Sri Sai Narayana Hospital, for the protection of our business and the interests of our Users. You may be liable to indemnify Sri Sai Narayana Hospital and its Partners for any losses incurred due to your misrepresentations or fraudulent feedback that adversely affects Sri Sai Narayana Hospital, its Partners, or its Users.
While Sri Sai Narayana Hospital endeavors to secure confirmed appointments with medical service providers for Users who request appointments through the Website or App, we do not guarantee that such appointments will be confirmed. Additionally, Sri Sai Narayana Hospital and its Partners are not liable if a confirmed appointment is later canceled, postponed, or rescheduled by the hospital or medical service provider or if the provider is unavailable at the appointed time.
Sri Sai Narayana Hospital or its Partners may offer value-added services that allow Users to connect directly with medical service providers via video call, voice call, text message, online chat, or other electronic means. Information exchanged between the User and the medical service provider is stored and used in accordance with our Privacy Policy. However, it is at the User's discretion to avail of such Services if they are available.
Please understand that any interactions and issues with other Users, including your health concerns and experiences, are strictly between you and those Users. Sri Sai Narayana Hospital and its Partners cannot be held responsible for such interactions and associated issues. For clarification, our Services do not provide healthcare medical advice or diagnosis. Therefore, Sri Sai Narayana Hospital and its Partners are not responsible for any medical or other outcomes resulting from interactions between you and the medical service providers you connect with through the Website or App. If you choose to engage a medical service provider for medical services, you do so at your own risk. Sri Sai Narayana Hospital or its Partners are not liable for any service breaches or deficiencies by any medical service provider you interact with, engage, or transact with through the Website or App. We recommend conducting your own investigation or seeking feedback before selecting a doctor or any other service provider available on the Website or App.
Without limiting the above:
Furthermore, Sri Sai Narayana Hospital shall not be liable, under any circumstances, for any comments or feedback given by Users regarding services provided by other Users. Users' feedback is solely at Sri Sai Narayana Hospital's discretion and may be moderated or modified at any time. Sri Sai Narayana Hospital is not obligated to act on the content of Users' feedback.
Certain content, including text, data, graphics, images, information, suggestions, guidance, and other materials (collectively referred to as "Information"), that may be available on the Website, including responses to your queries or posts, could be provided by individuals in the medical profession. It's essential to understand that the provision of such Information does not establish a licensed medical professional/patient relationship between Sri Sai Narayana Hospital and you. This information is not a substitute for medical advice, diagnosis, or treatment of any specific condition. Its purpose is solely to assist you in finding appropriate medical care from a qualified practitioner.
It's explicitly clarified that any Information obtained from Sri Sai Narayana Hospital, its employees, contractors, partners, sponsors, advertisers, licensors, or any other source on the Website is for informational purposes only. In no event shall Sri Sai Narayana Hospital be liable to you or anyone else for any decisions made or actions taken based on such information.
Our Services are NOT intended to replace emergency healthcare. If you or someone else is facing a medical emergency, please contact an ambulance service, hospital, doctor, or the appropriate medical professional directly.
The content listed on the Website falls into two categories:
Information collected by Sri Sai Narayana Hospital from Users, either directly or indirectly, belongs to Sri Sai Narayana Hospital and its Partners. Copying copyrighted content published by Sri Sai Narayana Hospital or its Partners on the Website for commercial purposes or profit is a violation of copyright, and Sri Sai Narayana Hospital and its Partners reserve the right to take legal action accordingly.
Sri Sai Narayana Hospital grants Users permission to view and access content on the Website solely for ordering, receiving, delivering, sharing, storing, and communicating, as per this Agreement. The content on the Website, App, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement, and assembly of content (collectively referred to as "Sri Sai Narayana Hospital Content") are the property of Sri Sai Narayana Hospital or its Partners and are protected under copyright, trademark, and other applicable laws. Users shall not modify Sri Sai Narayana Hospital Content or use it for any public or commercial purpose or personal gain, including reproduction, display, public performance, distribution, or any other form of usage.
Users are prohibited from accessing the Services for purposes such as monitoring their availability, performance, functionality, benchmarking, or competitive analysis.
By using this Website, you agree that any information shared with Sri Sai Narayana Hospital or any other person, medical service provider, or User through the Website, App, or Services will be subject to our Privacy Policy.
You are solely responsible for the content you choose to submit for publication on the Website, including feedback, ratings, or reviews ("Critical Content"). Sri Sai Narayana Hospital's role in publishing Critical Content is that of an 'intermediary' under the Information Technology Act of 2000. Sri Sai Narayana Hospital disclaims all responsibility regarding the content of Critical Content, and its role is restricted to its obligations as an 'intermediary' under the said Act. Sri Sai Narayana Hospital is not liable to pay any consideration to any User for re-publishing any content across any of its or its Partners' platforms.
Your publication of reviews and feedback on the Website is governed by Clause 12 stated hereinafter. Without prejudice to the detailed terms stated in Clause 12, you hereby agree not to post or publish any content on the Website that (a) infringes any third party intellectual property publicity or privacy rights, or (b) violates any applicable law or regulation, including but not limited to the ITIG Rules and SPI Rules. Sri Sai Narayana Hospital may choose not to publish your reviews and feedback at its sole discretion if required by applicable law and in accordance with Clause 5 of these Terms.
You agree that Sri Sai Narayana Hospital may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of obtaining feedback related to the Website, App, Sri Sai Narayana Hospital's services, medical service providers on the Website or App, or to resolve complaints, information, or queries by medical service providers regarding your Critical Content. You agree to cooperate fully with such communication by Sri Sai Narayana Hospital.
In compliance with Regulation 3(2) of the ITIG Rules, Users are informed that they are not permitted to host, display, upload, modify, publish, transmit, update, or share any information that:
Users are also prohibited from:
Sri Sai Narayana Hospital, upon receiving knowledge, through any means, about such prohibited content generated by Users or any violation of Clauses 12. a and 12. b above, or upon notification by the appropriate Government or its agency that the Website or App is being used for unlawful purposes, shall have the right to remove or disable access to the infringing material or information. Sri Sai Narayana Hospital is entitled to act within thirty-six hours of receiving such knowledge and, where applicable, work with Users to disable such infringing information in compliance with applicable law. Sri Sai Narayana Hospital may also preserve such information and associated records for a minimum of ninety days for production to governmental authorities for investigation purposes.
In case of non-compliance with applicable laws, rules, or regulations, or the Agreement (including the Privacy Policy) by a User, Sri Sai Narayana Hospital has the right to immediately terminate the User's access or usage rights to the Website, App, and Services and to remove non-compliant information from the Website.
Sri Sai Narayana Hospital may disclose or transfer User-generated information to its affiliates or governmental authorities as permitted or required by applicable law, and Users hereby consent to such transfer. Sri Sai Narayana Hospital will comply with any duly issued government or court directions to disable access to User-generated information found to be illegal by a competent governmental authority.
The content on the Website is protected by Indian intellectual property laws, including trademark and copyright laws. Reproduction, retransmission, public, and/or commercial use of any material on the Website is prohibited. The logos, service marks, and trademarks ("IP Marks") displayed on the Website or App are the property of Sri Sai Narayana Hospital or its Partners or have been licensed to Sri Sai Narayana Hospital or its Partners by the relevant owners for use. Users may use this material only as expressly authorized by Sri Sai Narayana Hospital or its Partners and shall not copy, transmit, or create derivative works without express authorization.
Users acknowledge and agree not to upload, post, reproduce, or distribute any content on the Website or App protected by copyright or other proprietary rights of a third party without obtaining the owner's permission. Any copyrighted or proprietary content distributed on the Website or App with the owner's consent must contain the appropriate copyright or proprietary rights notice. Unauthorized submission or distribution of copyrighted or proprietary content is illegal and may subject the User to personal liability or criminal prosecution. Nothing on the Website or App should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks without written permission from Sri Sai Narayana Hospital.
Sri Sai Narayana Hospital has the right to suspend or terminate a User's access to the Website and the Services with or without notice and may exercise any other legal remedy in the following circumstances:
Once suspended, terminated, or indefinitely suspended, the User may not continue to use the Website under the same account, a different account, or re-register under a new account. Upon termination of an account for the reasons mentioned above, the User will no longer have access to data, messages, files, or other materials stored on the Website. Users are responsible for maintaining continuous backups of any medical services records to comply with their record-keeping processes and practices.
All information available on the Website or App (the "Information") is provided with the condition that the User independently determines its accuracy, completeness, or usefulness before making any decisions. Sri Sai Narayana Hospital and its Partners are not responsible for any losses or damages resulting from reliance on this Information. Furthermore, Sri Sai Narayana Hospital and its Partners are not responsible for any data added, provided, stored, or managed by the User, including personally identifiable information.
The Information does not constitute an invitation or recommendation to seek medical services from Sri Sai Narayana Hospital or its Partners, nor is it a substitute for professional advice or solicitation of medical services or products. Sri Sai Narayana Hospital advises Users to consult professionals regarding the evaluation of any specific opinion, advice, product, service, or other Information.
All information on the Website is provided "as is" without warranty of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, security, or accuracy. In no event shall Sri Sai Narayana Hospital or its Partners be liable for any special, direct, indirect, or consequential damages or any other damages resulting from loss, whether in contract, negligence, or other tortious action, arising out of or in connection with the use or performance of information. All information available on a hyperlink site and any third-party site is subject to the terms and conditions of the legal notices contained therein.
The information on the Website or App may contain inaccuracies or typographical errors. While Sri Sai Narayana Hospital has made efforts to ensure the accuracy of the Information, Sri Sai Narayana Hospital makes no warranties or representations regarding the quality, accuracy, or completeness of any data or information. Sri Sai Narayana Hospital disclaims all warranties, including fitness for a particular purpose, and disclaims all liability for any loss, whether direct or consequential, to any User or other person arising from the use of the Information contained on the website.
In no event shall Sri Sai Narayana Hospital or its Partners be liable for any direct, indirect, punitive, incidental, special, or consequential damages or any other damages resulting from:
Sri Sai Narayana Hospital is not responsible for the delay or inability to access the Website or App during periodic maintenance operations or any unplanned suspension of access to the Website due to technical reasons or reasons beyond Sri Sai Narayana Hospital's control. Users understand and agree that any material and/or data downloaded or obtained through the Website is done at their own discretion and risk, and Users are solely responsible for any damage to their computer systems or loss of data resulting from such downloads. These limitations, disclaimer of warranties, and exclusions apply without regard to the cause of action, whether based on contract, tort, negligence, or any other legal theory, to the extent that such exclusion and limitations are not prohibited by applicable law.
Users agree to indemnify and hold harmless Sri Sai Narayana Hospital, its affiliates, officers, directors, employees, consultants, licensors, agents, representatives, and Partners from any third-party claims, losses, liability, damages, and costs (including reasonable attorney fees and costs) arising from the User's access to or use of the Service, violation of this Agreement, or infringement by any other User of their account of any intellectual property or other right of any person or entity. Sri Sai Narayana Hospital will promptly notify Users of any such claim, loss, liability, or demand. In addition to the User's obligations, Users agree to provide reasonable assistance at their expense in defending any such claim.
This Agreement and any contractual obligation between Sri Sai Narayana Hospital and the User will be governed by the laws of India. Any disputes arising out of or in relation to this Agreement, the use of the Website or App, or the Services will be subject to the exclusive jurisdiction of the courts in Bangalore.
For any questions or grievances related to the Company, Website, App, this Agreement, the Services, or any related matter, please contact us at support@SriSaiNarayanaHospital.com.
In accordance with the Information Technology Act, 2000, and the rules made thereunder, for any grievances related to the Website, App, or Service, including discrepancies and grievances regarding the processing of information, you can contact the Grievance Officer at:
The Grievance Officer, Email: support@SriSaiNarayanaHospital.comIn case you suffer as a result of access or usage of our Website by any person in violation of Rule 3 of the ITIG Rules, please address your grievance to the above Officer.
If any provision of the Agreement is deemed unenforceable under applicable law by a court of competent jurisdiction or arbitral tribunal, it shall be excluded from the Agreement. The remainder of the Agreement shall be interpreted as if such provision were excluded and shall be enforceable in accordance with its terms. However, in such an event, the Agreement shall be interpreted to give effect to the meaning and intention of the excluded provision to the greatest extent consistent with and permitted by applicable law.
No provision of this Agreement shall be deemed waived, and no breach excused unless such waiver or consent is in writing and signed by Sri Sai Narayana Hospital. Any consent by Sri Sai Narayana Hospital to, or a waiver by Sri Sai Narayana Hospital of any breach by the User, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.